E-commerce
E-commerce Operations
45-person e-commerce brand, Netherlands
The Challenge
The operations team was drowning in manual order processing. Every order required data entry across three systems — the storefront, warehouse management, and accounting. During peak seasons, the team worked overtime just to keep up, leading to errors, delayed shipments, and frustrated customers.
Our Solution
We mapped the entire order lifecycle and built an automated pipeline connecting Shopify, the warehouse API, and their accounting software. AI handles order validation, inventory checks, and exception routing. Human operators now only handle edge cases flagged by the system.
Results
120+
Hours saved/month
3.4x
ROI in 6 months
- Order processing time reduced from 12 minutes to under 30 seconds
- Error rate dropped from 4.2% to 0.3%
- Operations team reallocated 3 FTEs to growth initiatives
- Peak season handled without overtime for the first time
“We went from dreading Black Friday to looking forward to it. The system just handles everything.”
Lars de Vries
Head of Operations
Technologies Used
Shopify APIn8nOpenAIPostgreSQLSlack Webhooks